Reservation & Policies

Reservations Information & Policies

50 West Grand Ave, Old Orchard Beach, Maine.
www.seagrassinn.me
207-934-4866

Check-In: 3:00 pm | Check-Out: 10:00 am
Office hours: 8:00 am – 9:00 pm.

Check-in’s after 8:00 pm, please call the office for afterhours check-in information. Arrivals after 9:00 pm, without notification, are considered a no show/no refund.

Please note that none of our rooms are ADA compliant, and all rooms require a step up for entry. Access to second-floor rooms are via two exterior staircases. We do not have an elevator. Please consider these factors when making your reservations.

Minimum Age Requirement: Guests must be at least 25 years old.

Booking directly through our website or by telephone

When you book directly with us, you benefit from the flexibility to change your dates without facing penalties, although rates may vary.

• A deposit equivalent to one night’s stay is required at the time of booking. All rooms are based on double occupancy, per night.
• Additional guests are $35 per person, per night, over the age of 16 years old.
• Holidays and Promotional offers* require full payment at the time of booking, are non-refundable and non-transferable.
• We gladly accept VISA, MasterCard and Discover credit cards for payment. Upon check-in, a $150 authorization will be required on your credit card as a security deposit.
• The credit card holder and guest name must match to check-in.
• Cancellations are permitted up to 5 days before the scheduled arrival date, subject to a $50 cancellation fee. The remaining deposit will be refunded to the guest; however, fees are non-refundable. Cancellations made less than 5 days before arriveal forfeit the deposit.

Booking Channel Reservations (Expedia.com, Booking.com, Hotels.com etc.)

Reservations made through online platforms are managed by that specific platform until guests finalize the check-in process. The details of your chosen dates and accommodation are explicitly outlined on the reservations made through them. Any adjustments or modifications to the reservations cannot be made by us directly.

• A deposit equivalent to one night’s stay is required at the time of booking. All rooms are based on double occupancy, per night. Additional guests are $35 per person over the age of 16 years old.
• Holidays and Promotional offers* require full payment at the time of booking, are non-refundable and non-transferable.
• We gladly accept VISA, MasterCard and Discover credit cards for payment. We will require a $150 authorization on your credit card as a security deposit upon check-in.
• The credit card holder and guest name must match to check-in.
• You can cancel up to 14 days before the scheduled arrival date, subject to a $75 cancellation fee. We will refund the remaining deposit to the guest; however, the fees are non-refundable. Cancellations made less than 14 days before arrive forfeit the deposit.

*Holidays and Promotional terms:

Designated holidays encompass Memorial Day, July 4th, Labor Day, and Columbus Day. Depending on the holiday’s placement on the calendar, both the days preceding and following the designated holiday will be subject to the holiday rate. All promotional offers and stays during holidays necessitate full payment for the entire reservations, and such payments are non-refundable and non-transferable.
Additionally, both the Maine State Lodging Tax and a Resort Fee stand at 9%.
All rates and policies are subject to change without notice.

Room Types:

We cannot exceed the number of guests per room type.

• King Suites have 2 bedrooms for a maximum of 4 persons per room. The front Living room has a sleeper sofa. The rear bedroom has a King bed. Both rooms have their own TV’s. Located only on the first floor.
• King rooms (1 King bed) have a maximum of 2 persons per room. Located on the first and second floor.
• Queens with a single Queen size bed have a maximum of 2 persons. Located only on the second floor.
• Double rooms with 2 Full size beds have a maximum of 4 persons per room. Located on the first floor
• Double rooms with 2 Queen size beds have a maximum of 4 persons per room. Located on the second floor.

NOTE:

• We offer a limited number of cots. The cost is $35.00 per night.
• We do not offer air mattresses, porta cribs, or pack and plays.
• We can not guarantee a particular room, only room type.
• At check-in, you must sign an agreement acknowledging your responsibility for any fees related to damage or other incidents during your stay. Additionally, you must pay the remaining balance for your reservations before check-in. By proceeding with check in you confirm that all charges are accurate and correct.
• When you check in, you must sign an agreement acknowledging any fees associated with damages or other incidents. Quiet Hours: 10:00 pm – 8:00 am (22:00 – 08:00 hours)

Parking:

• Each room includes one complimentary parking space for the registered guest. If guests do not require parking, the hotel will reallocate the space.
• We charge $25 per day for extra parking spaces, and they are subject to availability. If we are unable to accommodate extra parking, there are several public parking lots within walking distance of the hotel.
• Guests must move their vehicles upon check-out to accommodate incoming guests; failure to do so may result in additional charges.
• We offer guest beach and pool use parking before check-in and after check-out until 5:00 P.M. during the online booking process.

SMOKING Policy:

To maintain a healthy and pleasant atmosphere, we strictly prohibit smoking tobacco, marijuana, illegal substances, e-cigarettes, vape pens, vaping, nicotine cartridges, hookahs, incense, cooking, cigars, candle burning, or the use of strong-scented oils or synthetic products in our guest rooms. We prohibit smoking outdoors near guest rooms, as it can impact the air conditioner’s air quality and affect neighboring guests.

• The owner may apply a smoking fee of $250 to your reservations at their discretion, as per the State of Maine No Smoking Policy.
• Should you detect any cigarette, marijuana, or other unpleasant odors, please notify our Front Desk staff promptly.
• Our intention is not to prohibit smoking entirely, but rather to regulate its location and minimize its impact on others. Designated smoking areas are available outside the buildings, away from guest accommodations. We permit smoking in the pool area; however, we ask that you consider the guests around you.

NO COOKING IN OR OUTSIDE THE GUEST ROOMS: With the exception of the exterior barbecue units and microwave ovens provided by the Inn, cooking food in guest rooms using any cooking appliances is not permitted.

• Please note that our guest rooms do not include microwave ovens. Additionally, public microwave ovens are provided in the BBQ area.
• We will charge a minimum fee of $300.00 to the guest’s credit card for any unauthorized cooking activities in a room, including the use of hot plates, toaster ovens, water heaters, rice cookers, or any other cooking equipment. We strictly prohibit open fires, flames, personal cooking grills (charcoal or gas), and fireworks on hotel property. The Old Orchard Beach Fire Marshal rigorously enforces this policy. Guests found violating this policy will face fines and potential eviction without refunds.

NO PETS:

We make every effort to accommodate guests with allergies and kindly request all guests to adhere to our pet-free policy.

• If we discover a pet in your room during your reserved dates, we will escort you off the property.
• Your reservations will incur the full charge for your stay, along with a $300 “pet in room charge” per animal/per night found on the premises, billed to the credit card provided upon arrival.
• If we find any evidence of unauthorized pets upon departure, we will charge a $300 fine per animal, per night, to the same credit card.

Service Animals:

• As experienced hotel owners for over a decade, we also have found that guests with service animals readily provide their ADA Service Animal license and National Service Animal Registration documentation without prompting.
• Guests must check in service animals with the Front Desk at the time of registration. The Motel reserves the right to charge a “No Pet Fee” if guests have not checked in with their service animal.
• During your stay at the Seagrass Inn, service animals must always accompany the disabled guest and cannot be left unattended on the property, whether inside or outside the room.
• Additionally, as of March 5, 2024 — In the state of Maine, emotional support animals do not qualify as service animals.

Pool Rules:

• Our heated pool is open from 9:00 AM until sunset, weather permitting.
• For safety reasons, we strictly prohibit glass items in the pool area.
• Please note that there is no lifeguard on duty, and guests swim at their own risk. Children under the age of 15 must be accompanied by an adult while using the pool.

Digital Policy:

• We provide high-speed wireless internet access (Wi-Fi) throughout the property, free of charge, for your convenience.
• The public areas of our property are under video surveillance. Also, the Seagrass Inn owns all video recordings and may use them for law enforcement purposes, marketing efforts, and to apply charges for undeclared pets and additional guests.
• Providing your email address automatically enrolls you in our email marketing program. You also have the option to unsubscribe from our email list at any time.

Thank you for your cooperation in maintaining a pleasant environment for all our guests. We appreciate your understanding and adherence to our policies.
Enjoy your stay at Seagrass Inn!